This is about 300 thousand people in 22 countries of presence. For us, this is not only the most important asset and tool for increasing competitiveness, but also a serious responsibility for the professional and personal development of employees. Therefore, in 2013 we continued to improve the system of training for both general staff and managers and key specialists of the group.
Training of employees of mass specialties
In 2013, the number of employees of mass specialties of the group - line management and specialists involved in the process of interaction with clients - amounted to about 157 thousand people. The main task of our training system is to help each of them improve their qualifications and level of competence in the field of knowledge of the features of banking products and processes, the use of specialized software, as well as effective communication and sales skills. Last year, more than 150 programs were developed: 61 programs for full-time education in 17 specialized training centers and 91 multimedia courses for self-study.
One of the new personnel development tools in 2013 was a program to create specialized training offices of the bank, where, for two weeks, newcomers learn how to serve private clients under the supervision of experienced employees and thus learn from experience and receive support from mentors in difficult situations. Starting from 2014, training of employees under this program will take place in 130 cities of Russia.
To ensure consistent quality curricula and learning processes in 2013, a training audit procedure was introduced to identify areas for improving training programs, training business coaches and improving the efficiency of processes. We plan to use this mechanism on a regular basis as one of the tools for managing the learning function.
The training systems for employees of mass specialties in the subsidiary banks and companies of the group are also being actively improved. The development of training programs takes into account the specifics of various functional blocks and their business tasks. Thus, DenizBank organizes employee training at the Deniz Academy Corporate Academy under such programs as “Basics of Lending”, “Operational Risk Assessment”, “Introduction to Investment Analysis”, “Financial Calculations”, as well as basic trainings for cash operations personnel. Several special training programs are being implemented for employees of Sberbank Insurance, including a set of seminars from experts in various fields as part of the Corporate Academy program, as well as a series of regional and all-Russian conferences for sales staff. Sberbank Kazakhstan, in turn, has created a specialized training center for job seekers and interns, in which more than 1,500 people were trained in 2013. Sberbank Ukraine organizes internal training for employees of mass specialties in accordance with the specifics of the activities of the retail, corporate and operational blocks; in 2013, 1,650 employees were trained.
Distance learning development
We see great potential in development distance learning and we continue to develop a system of online courses for self-training of employees. In 2013, the increase in the share of distance learning in the bank compared to 2012 was 7.4%. In 2014, we plan to transfer another 10% of face-to-face training to a remote format in order to increase its accessibility and effectiveness.
We continued to use a unique portal for distance learning and employee development" virtual school Sberbank Corporate University, which provides access to the knowledge base and the possibility of team interaction in real time 24/7. In 2013, the number of registered users of the Sberbank Corporate University Virtual School platform amounted to more than 36,000 people, and more than 14,000 courses were held.
Leadership training and development
Training for department heads and key specialists is provided at the Sberbank Corporate University. In 2013, more than 35,000 employees were trained there; thus, the training and development plan for managers and key specialists was completed by 117%.
In 2013, the Corporate University continued to implement training and development programs for group leaders with leading international business schools:
developed and implemented a quality management system for the two traditionally most successful programs "Sberbank 500 - Program for Leaders" in cooperation with INSEAD-NES and LBS "Finance and Management for Bankers" together with London Business School. In total, in 2013, 433 employees received certificates under the Sberbank 500 - Program for Leaders program, 54 employees received certificates from LBS Finance and Management for Bankers;
the program "Managerial Innovations: Challenge of the 21st Century" was developed jointly with high school Business at Stanford University. In 2013, the first module of the program for members of the Bank's Management Board was implemented;
a short-term training program "Improving the risk management system and risk modeling" was prepared jointly with School of Business. Haas University of California at Berkeley. In 2013, 64 heads of subdivisions of the Risks, IT and Finance blocks, as well as the Troubled Assets Department, were trained.
In 2013, the group also organized other training events to develop the professional competencies of managers, in particular:
all team leaders have completed a series of trainings to develop constructive skills feedback employees, effective communications, time management, etc.;
new managers of DenizBank got the opportunity to develop managerial skills as part of the New Captains Club training program;
119 heads of independent structural divisions of the central office and branches of Sberbank Kazakhstan were trained in a new model of management by objectives (MBO).
Sberbank International
Over 10 years of development, Sberbank has become a "bridge" between the economic systems of many states and has taken a leading position in the countries of presence. Business development in the international arena is supervised by Sberbank International. Sberbank's international business is a network of subsidiaries, representative offices and branches in 16 countries, over 28,000 employees and over 14 million customers. Subsidiary banks actively introduce innovative products and lead in many areas, which is confirmed by prestigious awards from reputable financial publications.
Block HR
Among the main tasks of the Block: selection, adaptation, training, development and motivation of employees; formation of corporate culture and volunteering, labor protection. Employees of the division make every effort to ensure that 314 thousand of their colleagues are surrounded by constant care and work with pleasure.
wealth management
The block combines asset management, pension, insurance and depository businesses of Sberbank. A wide range of products is sold in all business segments: retail and corporate blocks, CIB and Private banking.
In 2016, the total number of products sold exceeded 32 million. Today, customers have the opportunity to purchase insurance, pension and investment contracts online through the sberbank.ru website, the websites of subsidiaries, Sberbank Online and Mobile Bank. The total number of electronic sales of welfare products in 2016 amounted to more than 70 thousand.
Risks
The risk management system is guided by the recommendations of the Basel Committee on Banking Supervision, complies with the requirements of the Bank of Russia and complies with the best world practices. Sberbank is dynamically developing and transforming, protecting the interests of shareholders, strengthening competitive advantages, managing capital efficiently and increasing its overall market value.
It was Sberbank that was the first to apply for the application of an internal rating system based on its own model ratings of counterparties to calculate capital adequacy. The result was the possibility of a significant increase in the capital adequacy of the Bank and the Group as a whole.
In the process of verification and assessment of the borrower's reliability, a predictive analysis of the client's creditworthiness, its behavioral characteristics, voice and other types of biometrics, as well as other modern technological solutions are used.
corporate business
The Block team is improving the bank for 1.8 million corporate clients, helping entrepreneurs create new services and a new quality of life for our country. Today, the Block faces loud challenges: automating the lending process, creating the best bank for small, as well as large and medium-sized businesses, lending to regional authorities, building a convenient digital service platform, and continuously improving banking products for businesses.
Corporate investment business (Sberbank CIB)
The Bank's clients include major corporations, financial institutions, federal and sub-federal authorities and organizations. Sberbank CIB offers corporate lending (trade finance), trade finance, investment banking, securities trading, and integrated financial solutions and financial advisory services. As of March 2017, the volume of the loan portfolio for the largest customers amounted to 7.4 trillion. rubles. In 2016, Sberbank CIB was recognized as the most innovative investment bank in the Central and Eastern Europe according to The Banker magazine.
Strategy and development
The strategy team is the division of the future that creates new look Jar. The unit studies the latest trends and trends, finds new ideas, participates in the formation of a development strategy in all areas, and also supports the implementation of the strategy at every stage.
Purposeful people work here, who are not afraid to take on the impossible and are used to thinking two steps ahead. The team brings together specialists from various industries. Candidates are expected to be able to think strategically and be ready to tackle ambitious tasks.
Retail business
The largest Block of the company not only offers starting positions in departments and call centers, but also has a lot of vacancies in the field of IT, Data Science, management and process optimization.
Sberbank's retail business clients make up 70% of the Russian population. Every day, 144 thousand employees help people make transfers, pay for services, get loans, make deposits, improve living conditions, exchange currency, and carry out operations with precious metals.
Today, 48 million of our clients use the Sberbank Online web service and mobile application, and Mobile Bank has more than 30 million users. Together with the client, we create the future and save the main resource - time.
Territorial development
Today, the regional network of Sberbank consists of 14 Territorial banks and 14,739 client offices that provide their clients with a full range of banking services in 83 constituent entities of the Russian Federation, in an area of 11 time zones. Their work is coordinated by the Territorial Development Block.
Finance
The "Finance" block is engaged in financial support of the Bank's activities: business planning, cost management and control, tax risk management, financial analytics and reporting in accordance with Russian and international standards, transfer pricing, liquidity and capital management of the Bank.
Direct reporting to the President of the Bank
The President is directly subordinate to a number of subdivisions: the Department of Marketing and Communications, the Secretariat (that part of it that is responsible for organizing the work of the collegiate bodies of the Bank and the Competition Commission), the Ombudsman Service (dealing with the examination and settlement of customer requests, as well as mediation of conflict situations) , Department of Internal Audit and Internal Banking Security, and, of course, relatively new structural subdivision on the implementation of Agile.
Services
The "Services" block consists of the Departments of real estate and operation, construction, security, business management; centers responsible for the storage and transportation of cash and precious metals, and the Supply Center. The main tasks of the Block: service support for business units, internal and external customers, ensuring the smooth operation, development and security of the Bank (physical security of facilities, combating cyber fraud, protection of information and electronic business).
Block Technology
Modern technologies and innovations are a sustainable source of formation of the Bank's unique competitive advantages. The task of the technology block is to complete the moderation of Sberbank by 2018 and make it one of the technology leaders in the banking sector.
The Technology block is one of the sponsors and leaders of the Agile transformation project.
The main activities of the Block:
- Development of a strategy for the technological transformation of the bank;
- Analysis of business processes and requirements for their optimization;
- Analysis of business processes and creation of a corporate IT architecture;
- Development of banking products.
Part of the Technology Block is
Deputy Head of Department, Head of Personnel Development and Internal Communications at Sberbank Technologies, Elena Frantova on external and internal training.
Over the past year, we launched the main learning processes . So, for example, more than a quarter of employees took courses at the Training Centers in Moscow, St. Petersburg, Minsk and Novosibirsk. About 60 corporate and project management trainings were held at Sberbank Technology, more than 10% of employees are learning English. There were internal seminars on the "Development Factory", "Ariadne", PIR. But a lot still needs to be improved and debugged.
IT is one of the most dynamic business sectors, and in order to always offer up-to-date business solutions, IT professionals are forced to constantly update and expand their knowledge. Therefore, we are building a training service based on the fact that it must meet the needs of business in new knowledge, practices and experience and be as transparent and convenient as possible for employees.
Now the learning processes are divided into two large blocks: external and internal. external training need to plan internal- you can visit without a preliminary plan (be sure to coordinate your absence with the head).
It's nice that now we have our own classrooms (training and computer). Therefore, the main part of internal training will take place here. At the end of February, the collection of individual training plans will begin. And in early April, we plan to publish the final versions in Quickr (agreed by the company's management) and begin work as planned.
Of course, we understand that it is extremely difficult to plan everything up to a course six months in advance. Therefore, as in the past year, we leave the option - to take unscheduled training. But it will take much more time and effort to coordinate unscheduled training.
Information about training in the company can be viewed on Quickr "Sberbank-Technologies Training". We are happy to receive all questions and, especially, proposals by e-mail SBT-Learning (in sigma or alpha). We try to work through each of the ideas so that they come to life, although this is not always possible right away. Some of them are implemented within six months, while others form the basis of larger projects.
- external training- training that can be purchased at the Training Centers: technical courses, management trainings, project-based training. You can take such training in the training center itself according to the schedule or in a corporate format. The corporate format implies training conducted by an external trainer for a group of Sberbank Technologies employees under the training center program. External training always involves payment.
- Internal training- training is based on the transfer of unique knowledge and experience inherent only in the company. Typically, such training takes place in the format of 2 or 4-hour seminars, and is conducted by specialists from Sberbank Technology or Sberbank.
- Technical and professional education . Basically, this is training in external training centers on vendor products or methodologies. It is customary to include such courses and conferences in a personal training plan, based on the needs professional development and business development. There is no single catalog of courses! The list provided by the training department is basic courses, according to the core competencies of the company. If a suitable course is not found among them, you should find and include the desired course in the plan or contact the personnel development department with a question.
- Management training. These are trainings on communications, basics of management and personal development. A list of standard corporate trainings is posted in quickr. Trainings are conducted by professional trainers for Sberbank Technologies corporate groups. Once every six months, a training schedule is compiled and laid out in quickr. A week before the training, all interested employees receive information that the training will take place. The employee can take part in it or wait for the next date.
- Project based learning- includes a pool of courses on project management methodology based on the concepts of PMI and IPMA. A list of standard corporate trainings is posted in quickr. Trainings are conducted by professional trainers for Sberbank Technologies corporate groups. Once every six months, a training schedule is compiled and laid out in quickr. A week before the training, all interested employees receive information that the training will take place. The employee can take part in it or wait for the next date.
- English language implies training in corporate groups twice a week in non-working time- in the morning or evening. The training cycle is designed for 4 months and implies the development of one level of training. Any employee can take part. Recruitment into groups occurs at the end of each cycle. 50% of the cost of classes is paid by the employee himself.
- Internal courses- these are technical courses that are in demand a large number employees. Such courses are held in a corporate format, if possible in corporate classes with the involvement of an external or internal trainer, according to an authorized or author's program.
- Knowledge Sharing Seminars are from 2 to 4 hours, during which discussions are held on the core competencies of the company, project processes and automated systems. Seminars are conducted by experts and leading specialists of the company. All interested employees can take part in the seminar, having coordinated the time of participation with their supervisor and the head of the current project.
- Workshop. Practical lesson on internal corporate tools (Ariadna, Doctrix, SEODO, etc.). Classes are held from 2 to 4 hours in a computer class. The list of workshops will be updated in quickr. The schedule of classes is formed by the fact of the recruitment of people into groups.
- Individual plan learning. Every six months, each employee, together with their immediate supervisor, discusses a training plan, which may include technical, managerial or project-based training courses. Training is contributed to overall plan training in the department in a volume sufficient for development and not contradicting the production process is approved at the level of the director of the department. To initiate a specific training for an employee, it is enough to copy a line from the plan and send it to the training manager at least three weeks before the desired training date.
- To accept participation in internal seminars, it is enough to decide on the desired topic, coordinate the time of your absence with the leader and come to the seminar. It is not required to add seminars to the plan.
- Training format: individual is carried out in case of filing a planned or unscheduled application to the CA.
- Training format: corporate held for a group of employees of Sberbank Technology.
To support the country's economy, Google and Sberbank, two largest companies widely known in Russia, have developed a unique project that allows entrepreneurs to effectively develop their business using modern technical solutions. Business class is a program that is designed to help novice businessmen and individual entrepreneurs maintain and increase their business.
Who is the program for?
Business class from Sberbank and Google is a universal training that will be useful for both novice businessmen and experienced entrepreneurs. The learning process covers things like:
- fast and effective development business with minimal time and financial costs;
- Frequent mistakes made during a career that can lead to significant financial losses and which can be avoided;
- Modern strategies that allow you to increase income several times.
At the same time, classes within the framework of the course will not take much time - three hours a week is enough in conditions of remote access.
Program
The project is developing in two directions - for beginners and experienced businessmen. Everyone determines the level of preparation for himself independently and, in accordance with it, chooses a training program.
Course for beginners
Consists of three steps.
- Search for an idea for implementation. The most popular developing areas are considered, where it is easiest to take a stable position in the market.
- Modeling. When an idea is found, it is necessary to have a clear idea of what its implementation will look like. At the visualization stage, the links between the elements in the standard template for building a business are worked out.
- Market research. It is necessary in order to understand whether the final product will be in demand. At this stage, the potential client base is identified, as well as the development of unique solutions that will help you stand out from the crowd of competitors.
Course for experienced business owners
As in the case with initial course, includes only three stages.
- Effective manager. An expert in team communication and achievement of results will teach you how to prioritize and choose the most comfortable style of communication with employees in order to motivate them to work.
- Business model analysis. It is not enough to simply create a business model and follow it. It is always necessary to analyze the volume of income and expenses and cross out unnecessary expenses from the budget. Perhaps some processes require special attention and, if properly developed, can bring good profit.
- Market research. To maintain competitiveness, you need to learn how to analyze customer demand, advantageous offers from competitors and draw conclusions on how you can increase the value of your own product.
general information
The training program Business class is designed for 5 months. It is recommended to attend online classes for at least three hours a week. The training is provided by the organizers free of charge.
In the process of learning at the expense of personal account students will receive bonuses, which can later be exchanged for gifts in the electronic store. Upon completion of the course, each participant will pass the final test and receive an individual certificate of completion of the Business class.
Questions and answers
How long does training take?
Practice shows that the program should be devoted from 1 to 3 hours a week. The entire program is designed for five months.
How much does it cost?
It's free and will always be free.
Will I receive some form of course completion confirmation?
Yes. After successfully completing the program: studying the required modules and final testing, you will receive a personal electronic certificate.
Why do we need points and ratings?
The points accumulated during the training can be exchanged in the gift shop for bonuses after completing the program.
Why did Google and Sberbank create such a project?
The strategic priorities of both companies are to create new opportunities for economic development countries. Thus, in 2016, the Google and Sberbank program for existing and potential entrepreneurs appeared: we introduce a wide audience to the latest methods that allow developing a business, and we do this with the help of advanced technologies.
